P
Pieter
1 reviews | Active since Apr 2025
23 Jul 2025, 13:37
Bad service
I have been waiting 3 weeks for authorization. They keep playing for time. I have sent in complaints and have had no response. They keep sending me from pillow to post but I can not speak to anyone directly.
Helpful (0)
Replies (3)0
Replies (3)P
Pieter's updateReviewer Update
23 Jul 2025, 13:44Please can I report Medshield medical aid for bad service.
I have had to postpone my operation twice now and every time I call i get asked for more information. I am under the impression that they are hoping I would forget about the query.
I have spent over R600 holding on all the time.
I would also appreciate it if someone senior can call me.
I have had to postpone my operation twice now and every time I call i get asked for more information. I am under the impression that they are hoping I would forget about the query.
I have spent over R600 holding on all the time.
I would also appreciate it if someone senior can call me.
P
Pieter's update23 Jul 2025, 13:44
Reviewer Update
Please can I report Medshield medical aid for bad service.
I have had to postpone my operation twice now and every time I call i get asked for more information. I am under the impression that they are hoping I would forget about the query.
I have spent over R600 holding on all the time.
I would also appreciate it if someone senior can call me.
I have had to postpone my operation twice now and every time I call i get asked for more information. I am under the impression that they are hoping I would forget about the query.
I have spent over R600 holding on all the time.
I would also appreciate it if someone senior can call me.
Medshield's replyOfficial
23 Jul 2025, 14:38Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield's reply23 Jul 2025, 14:38
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
P
Pieter's updateReviewer Update
23 Jul 2025, 15:17Please can you get back to me urgently as the operation is scheduled for tomorrow morning i need authorization Right away.
The call center is just putting me on hold and the supervisor is avoiding me.
Please Please Please this is urgent.
The call center is just putting me on hold and the supervisor is avoiding me.
Please Please Please this is urgent.
P
Pieter's update23 Jul 2025, 15:17
Reviewer Update
Please can you get back to me urgently as the operation is scheduled for tomorrow morning i need authorization Right away.
The call center is just putting me on hold and the supervisor is avoiding me.
Please Please Please this is urgent.
The call center is just putting me on hold and the supervisor is avoiding me.
Please Please Please this is urgent.