1 reviews | Active since Jul 2017
Bad service
<p>On 23 June 2017 I was informed by a specialist that I had to get a medical prosedure on monday 26 June 2017. I went to Medi-Clinic to make my booking. I was booked for theater for that date. During the morning the hospt phoned to say that Medshield did not approve the prosedure and I had to wait 72 hours for them to give a answer. This 72 hours is now 10 days???? without answers from Medshield. Friday the excuse was that they wanted a quote for prosedure?? Since when is this policy? My dr as well as the hospt is both as supprised as I am with this request. We have a up to date hospt plan that cost us a pretty penny each month, and this is the first time in 3 years that a claim was paid out, and now its one story after another? I did get prof advise on the matter so far, and accoding to my plan this prosedure is defnitly not excluded in my policy. I will never ever advise anybody to ever consider Medshield Medical Scheme. I would really appreciate a answer on the matter. No use in trying to phone Medshield office, as the answer is just 'pending to a medical adviser', for 10 DAYS and my health in danger in the mean while!!! Not a happy customer at all.</p>
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
On receipt of the complaint referred to herein, the Scheme can confirm the following:
The Scheme has been liaising with our Hospital Benefit Management, Medical Serviced Organisation (MSO) who has confirmed all the requested information has been received. Their Medical Advisor has reviewed and approved the hospital authorisation and they have advised they tried to contact yourself on 07/07/2017 however with no avail. Kindly note the authorisation approval has been send to your registered e-mail address with the Scheme.
Kindly contact MSO on *** to update the admission date for the said procedure or if you require any further information.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Yours Sincerely,
Karin Binstead
Medshield Medical Scheme
Good day,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
On receipt of the complaint referred to herein, the Scheme can confirm the following:
The Scheme has been liaising with our Hospital Benefit Management, Medical Serviced Organisation (MSO) who has confirmed all the requested information has been received. Their Medical Advisor has reviewed and approved the hospital authorisation and they have advised they tried to contact yourself on 07/07/2017 however with no avail. Kindly note the authorisation approval has been send to your registered e-mail address with the Scheme.
Kindly contact MSO on *** to update the admission date for the said procedure or if you require any further information.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Yours Sincerely,
Karin Binstead
Medshield Medical Scheme