Bad Customer Services

We wish to make known our annoyance with your claim process.Your consultant Ntombikayise requested information from us as new members who were claiming back the monies paid to the GP for consultation.We submitted said information and days later Leslie comes back to us stating that it must be a paper claim.What does that mean,where is the so called paper claim obtained from.This whole process is in its second week and if this is how you treat your new clients you making us really regret having made the decision to join your scheme.Assign someone to us and stop putting us in the system where we going to be tossed back and fro.