SH
Saadiqah H
1 reviews | Active since Jul 2020
01 Jul 2020, 15:27
Bad customer service
Customer Service and in-efficiency
I would to share my experience regarding the medical cover of the above and how disappointed I am with the lack customer services and incorrect allocation of medical funds.
Medshield **** about my medical benefits, my funds were wrongly allocated I am not happy with how the matter was handled and for the amount of money I pay, I expect efficient service.
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Replies (1)
Medshield's replyOfficial
06 Jul 2020, 11:05Good day
With reference to your enquiry
Kindly note, the account for Mauff a c & partners, has been reprocessed to pay from your risk benefit.
It will be paid in full to the service provider on the next payment run, a detailed email will be send to your registered email address with the Scheme. We would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our scheme. We trust you find the above in order Yours sincerely Medshield
With reference to your enquiry
Kindly note, the account for Mauff a c & partners, has been reprocessed to pay from your risk benefit.
It will be paid in full to the service provider on the next payment run, a detailed email will be send to your registered email address with the Scheme. We would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our scheme. We trust you find the above in order Yours sincerely Medshield
Medshield's reply06 Jul 2020, 11:05
Official
Good day
With reference to your enquiry
Kindly note, the account for Mauff a c & partners, has been reprocessed to pay from your risk benefit.
It will be paid in full to the service provider on the next payment run, a detailed email will be send to your registered email address with the Scheme. We would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our scheme. We trust you find the above in order Yours sincerely Medshield
With reference to your enquiry
Kindly note, the account for Mauff a c & partners, has been reprocessed to pay from your risk benefit.
It will be paid in full to the service provider on the next payment run, a detailed email will be send to your registered email address with the Scheme. We would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our scheme. We trust you find the above in order Yours sincerely Medshield