BAD CUSTOMER CARE

Deidere C, I totally understand your frustration. My mom passed away last month on the 15th, she was in hospital for 47 days, Medshield now refuses to pay the hospital because according to them the Medical Aid was frozen. Now I ask, if a person dies in the middle of a month, and the bank account is frozen as it is normal after death, how can they refuse to settle accounts that was incurred during the month(s) before the death. And the most concerning is when we called them they informed us that we have not authority on her Medical Aid to make any inquiries. But now that they want us to pay one month medical aid (WHICH makes no sense because she was only covered for half of the month) we are contacted? Medshield should look at their own policy and work on their customer care. I hope you succeed and if not you must go the the Onbitsman they tend to your problem and assist you where they can.