Bad bad service
My dad was on this medical aid for 10 years, covid pushed him to change his option and he wanted to go to hospital plan, but the medcial scheme said no he must go to a lower option which they suggested. Now that he needs a back operation they do not want to pay because it is excluded. The Dr motivated and the medical advisor sees the issues but he wants my dad to upgrade to better option then they can cover this. How they hel must a person that only receive sassa upgrade. He is living in pain every day and this might cause his spine to damage the nerves but they eo not care about that
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Replies (5)0
Replies (5)'s updateReviewer Update
18 Nov 2021, 12:44Dr Rufaro Machiri made this call after all extra motivations was done by specialist
's update18 Nov 2021, 12:44
Reviewer Update
Dr Rufaro Machiri made this call after all extra motivations was done by specialist
's updateReviewer Update
18 Nov 2021, 12:46Member number ***
's update18 Nov 2021, 12:46
Reviewer Update
Member number ***
's updateReviewer Update
22 Nov 2021, 08:52Can someone please call me, need to discuss options urgently
's update22 Nov 2021, 08:52
Reviewer Update
Can someone please call me, need to discuss options urgently
Medshield's replyOfficial
22 Nov 2021, 10:12Good day,
Medshield Medical Scheme has acknowledged your complaint .
Kindly note that your request has been escalated and one of our consulted will contact you at soonest .
Yours sincerely, Medshield
Medshield Medical Scheme has acknowledged your complaint .
Kindly note that your request has been escalated and one of our consulted will contact you at soonest .
Yours sincerely, Medshield
Medshield's reply22 Nov 2021, 10:12
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint .
Kindly note that your request has been escalated and one of our consulted will contact you at soonest .
Yours sincerely, Medshield
Medshield Medical Scheme has acknowledged your complaint .
Kindly note that your request has been escalated and one of our consulted will contact you at soonest .
Yours sincerely, Medshield
's updateReviewer Update
19 Jan 2022, 11:34Again the medical scheme is not doing their work. We did everything they said and my dad must book into hospital at 12 today(19/01/2022) and they still have not given authorization. Initially they said all is fine and since Monday they just not do anything and have an issue now.
's update19 Jan 2022, 11:34
Reviewer Update
Again the medical scheme is not doing their work. We did everything they said and my dad must book into hospital at 12 today(19/01/2022) and they still have not given authorization. Initially they said all is fine and since Monday they just not do anything and have an issue now.