Bad bad rep

I had to pick up my chronic medicine from the pharmacy today but was told that Medshield wouldnt settle the claim as my savings had been depleted. I left Spectramed for Medshield because the broker at Medshield told me that all chronic medication for my condition, would be covered by Medshield after the standard three month waiting period. Right from the beginning things went well with Medshield - as it had with Spectramed...in the beginning - until today. When I called Medshield I had the great misfortune of having to interact with one James. One of the rudest, most arrogant representatives of a company like this one. For a company dealing with sick people for a business, you certainly employ very unsympathetic people. Although I like to be called by my first name, to people like him, I am Mister. Who trains your staff to be on first name basis from the word Go?After hanging up, I called again and chose different options. A lady answered the phone and eventhough in the end she gave me the same feedback as James, she did it in a way more professional way. Where James left me absolutely fuming, the lady - unfortunately I didn't get her name at the beginning of the call - left me calm. Because of her attitude, I listened to what she had to say and absorb it whereas with James, I was listening to his voice and his attitude instead of what info he was giving me. Shame on you for employing people like these to represent you. His attitude reminds me of that of most nurses in the state run hospitals.