Authorization since the 5th of July 2025

It is with great disappointment that I type this message as I have been admitted to hospital on the 5th of July 2025. And for the past 3months I have been calling to keep following up with the progress of the authorization. And each time there was a new document that was required. With each time call waiting exceeding 45min on the call waiting to speak to management. The worst been yesterday that I was promised to be called back and 2 hours went by with no call been received.

To add that I have mentioned that I was getting handed over by the hospital due to no payment been received and requested urgent feedback and until today the 3rd of October no call back or response via email has been received which for me is totally unacceptable. Client service delivery is totally out of the doors in this regards.

I've called in today and apparently every manager was in a meeting which I asked once again for a urgent call back due to the matter at hand and up until 3rd October 2025 (17:12pm) no call or response received.

I am totally disgusted with this service received and am going to be terminating my policy with Medshield in this regard.

They keep saying that it is due to my pre-condition which was a colon issue. But I was admitted for chest pains due to the flu infection that I picked up. And the tests that was done at hospital had nothing to do with my colon which was related to them over and over again.

It is due to this that my name has been made look negatively on the credit bureau.

I will never refer anyone to use Medshield.