1 reviews | Active since Nov 2017
Authorisation for hospital
My daughter had abdominal pain, took her to Dr on Thursday. They have paid the account, Medicine did not work, she in a lot of pain. I took her back on Monday, he admitted her to hospital, due to the fact that he's not certain what causes this pain. They did not give any authorisation until now, its Wednesday already, cause they must make sure this is not a pre existing condition. Really, the pain started on Thursday, how can it be pre existing? The people at call centre are RUDE, not helpfull at all, and I am stressed out, what will happen if this is a appendix bursting, will they still want to make sure this is pre-existing?
Good day,
Medshield Medical Scheme has acknowledged your complaint.
Kindly can you provide us with your membership number or contact details, alternatively contact the Scheme on *** to provide this as we cannot pick this up on Hello Peter.
Yours sincerely,
Medshield
Good day,
Medshield Medical Scheme has acknowledged your complaint.
Kindly can you provide us with your membership number or contact details, alternatively contact the Scheme on *** to provide this as we cannot pick this up on Hello Peter.
Yours sincerely,
Medshield
Good day,
Medshield Medical Scheme has acknowledged your complaint.
Kindly be advised, the Scheme had requested for your membership number or contact details and also advised you to contact the Scheme on *** to provide this, as we cannot pick it up on Hello Peter. We can confirm, to date, the required information has not been provided.
We can now confirm this complaint is closed.
Should you still require assistance from the Scheme, kindly contact us on ***.
Yours sincerely,
Medshield
Good day,
Medshield Medical Scheme has acknowledged your complaint.
Kindly be advised, the Scheme had requested for your membership number or contact details and also advised you to contact the Scheme on *** to provide this, as we cannot pick it up on Hello Peter. We can confirm, to date, the required information has not been provided.
We can now confirm this complaint is closed.
Should you still require assistance from the Scheme, kindly contact us on ***.
Yours sincerely,
Medshield