Auth granted, but sorry we don't pay it now

i submitted a quote and motivation to Medshield on the 2nd of September 2015<br> The breast prosthesis and post-mastectomy bras were authorized in FULL on the 3rd of September<br> all the items were authorized and all the amounts are clearly indicated to be paid in full on the AUTH letter<br> <br> after several attempts to have the account paid in full--- it still hasn't been paid!<br> spoke to DIANA on the 6th of november 2015 --- ***<br> --- Diana did try to help... she even allowed me to send the claim directly to her... and she would have it processed again<br> Nothing happened<br> <br> --- Again phoned Medshield and Diana tried to help again on the 30th of November ***<br> Diana promised to have the account sorted since its been 3 months...<br> Obviously and account of more than R10 000 makes a huge dent in my bank account since i have a small practice<br> <br> Account was not paid in full, only the breast prosthesis was paid <br> even though the bras were authorized, they still have not been paid<br> <br> practice no: ***<br> member no: ***<br> auth no and ***<br> Service date: 03-10-2015<br> <br> Account short paid --- even though we have auth and all items are approved<br> MEDSHIELD'S ADMIN IS HORRIFIC