As useless and unhelpful as Optivest, who they use for applications

After using Optivest to apply for membership MediHelp, I was forced to terminate my application due to very unreliable information and advice from my Broker, Rochelle Cronje. I cancelled my membership on the 20th when one of the MedShield consultants advised my to write an email of cancellation: not once was a waiting period advised, and neither was I informed that my cancellation date would be an entire month after my start date, because I only had a certain amount of days after becoming a member to cancel. When I realized my broker had dropped the ball, and contacted MedShield myself, I was forced to discover all of this by myself. Left completely in a lurch, it became apparent that MedShield did not care a lick whether I’d just been *****ed by the company they contract to handle their applications. MedShield is perfectly content with forcing me to pay for an entire month of membership, without providing me with benefits, note changing my date of cancellation so I can return to my old medical aid. I spoke with a lady named Atosa at MedShield, who had consulted with the credit department, and every time their answer was the same: pay and receive nothing. Even though this could have been prevented by the company they contract to handle their application, a company that is entirely useless, MedShield will take no responsibility, or help by giving me, the person who has been taken advantage of, some slack. MedShield is totally okay with taking money for nothing: and this is disgusting