Apparently non active member who is still paying premium

I have contacted the authorization department twice now today to get authorization for hospital admission for early next week only to be told according to their system my membership s not active. So if this is true why do i pay my medical aid every month and why does Medshield pay my dr accounts. The call centre then pulled my membership certificate which shows my membership is active she then advised me she needs to send this to IT to be rectified before she can do my authorization and the turnaround time is 72 hours. This is completely unacceptable i will then not have enough time to get authorization and book my bed before next week Tues 24th April. I then requested to speak to someone in management only to be told they are not there so in other words you authorization department runs with no management.

This is as a result of your IT departments incompetence and not as a result of an error on my side i would like this matter resolved asap as it is completely unacceptable. If my membership shows non active is something were to happen the hospital would not admit us. FIX IT