Appalling Service

I was very disappointed with the service I was supposed to receive from Medshield this morning. So I started calling from 09:30 am on date 22/11/2021, I spoke to two *********** agents who took me from Pillar to post. I wanted to get a GP authorization and Themba told me that I can't get it directly from them since I am a member and only my GP can give the Auth. I then told him that I was given an Auth by previous agents on different occasions and why am now given the run around. I mean how stupid is a process where the Dr need to get an Auth for me, whereas I can get it myself. So are you saying the Dr must encure extra costs by calling for an Auth which I can also get myself? Now this Themba simply transferred me to the queue again can you believe it, instead of assisting me he just thought nah this lady is mad, and then I got through to Ashley another *********** soldier, who decided to keep me on hold then cut the call. Now I called again and got through to Themba yet again who saw fit to transfer me again for the 2nd time. So I am frustrated and sick and needed assistance but never got any, and I tell you I ended up crying because I felt powerless and that not only upset me but it left me with no confidence for this medical aid at all. Themba is the worst agent with his broken English and he must just be fired from this position as he has no customer centricity and the lazy Ashley as well as they just sang in the same choir instead of assisting me.