Appalling Customer Services Poor Refund & Turnaround for Claims

Good Day

I make reference to the unpleasant customer service experience one suffers having to deal with Medshield where customer services is related. Your customer service is best described as appalling.

Will I be forced to take this to the media?

It is completely unacceptable that one has to be subjected to unhelpful, unpleasant delays and a outright level of disrepect displayed by employees at Medshield to name a few Rehna Perumal is an employee who should be in the unemployment sector with her rotten and unhelpful attitude. Her attitude is poor. She is unhelpful and rude.

Instead of trying to minimise customer frustration she displays a total lack of respect towards a customer by being unhelpful when emails are sent to her for resolution of even as much as feedback.

This has been an ongoing thing with Medshield customer Care. While we pay a fortune to make Medshield financially comfortable by collecting premiums monthly but when it comes to customer service it's of the poorest outcomes.

I would like feedback on my recent claim submitted to Medshield for a refund on a claim that was rejected by the medical aid after my son was rushed for emergency healthcare where he needed stitches. The payment was settled privately and claimed from the medical aid. Confirmation was received that reimbur*****t will be done but to-date monies were not paid over to me. So I would like to know what is the hold up.

I am sick and tired of this kind of rotten service.

You cannot treat customers with such impunity and disregard it is unacceptable.

I would like feedback on my claim from anybody whose competent enough to provide me with same.

Kind Regards

Shamila Cajee Human Rights M ***