Appalling and unacceptable service at Medshield.

I started the process of applying for Medshield Medical Aid on 18 October 2024. I completed all required documents, the previous medical certificates which I provided. For Wits Medical Aid since it is no longer available, I was requested to provide an affidavit which I did on 23 October 2024. I was then requested to provide the Medical Letter which I submitted on 6 November 2024. I have not received a response from Medshield. Every time I called I am being told, Wits Medical Aid is still in existence, I should provide a certificate. I have explained and explained. All the times I have called Medshield staff have indicated that they will escalate my case. Today it is the 10 December 2024, nothing has happened. A few minutes ago, I was on the line with Medshield, the system according to them is still requesting the certificate from Wits Medical Aid. The service from Medshield is appalling and unacceptable. I was waiting for either a decline or acceptance not for such service.