AG
ANDRE G

1 reviews | Active since Jul 2010

03 May 2023, 12:49

ANYWHERE ELSE THAN MEDSHIELD

The most incompetant ********* medical aid,fair enough they have there designated hospital partners.There actuaries do not allow for you to go to the nearest hospital inj a life threaterning emergency,they will also try to mot cover a PMB and try to sneak there rates in so thay they do not have to cover a PMB They try to penalise you for not going to there designated hospital while you are having a heartatack had i gone to there hospital i would have been dead this nightmare vhas gone on for 7 months they paid and reversed every single entry on the invoice at least 3 times jonathan there customer service manager not the right person for the job there ops manager Angela b should rathere be a nursery school teacher than a ops manager clueless no comms with despetately unhappy customers that have been treated like this for 7 months the result is that they did eventualy refund me and settle all the bills they had no option as clearly this event was a PMB 2 claims in 14 years both total nightmares ********* profit driven and ******** organisation usless callcentre das management shocking opsmanagement unfortuanately i now have a pre existing condition therefore i cant fire them and move to a proper medical aid BE WARE you claim they will try to ***** you they should all be ashamed of themselves they will not because they have no conscousness

0
Replies (2)
Medshield
Medshield's reply04 May 2023, 09:23
Official
Good day, 

 
 Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
 
 Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
 
 Yours sincerely,
 Medshield

Best regards,

Medshield
Medshield's reply05 May 2023, 07:50
Official
Good day 
 
 Medshield Medical Scheme has acknowledged your hello peter complaint and would like to thank you for bringing your concerns to our attention. Kindly be advised, your complaint has been reviewed and detailed response has been emailed to *** We trust you find the above in order. Yours sincerely Medshield Medical Scheme 

Best regards,