*********** and Useless Service – No Client Support, Unfair Penalties, and Zero Accountability!

*********** and Useless Service – No Client Support, Unfair Penalties, and Zero Accountability!

I have been a member of this medical aid since 2021, originally under my wife’s main membership. After our divorce, I requested a simple continuation of membership in my own name.

That’s where everything went wrong. I was supp**** with the wrong documentation, and because of that mistake, my continuation was processed as a new application. This resulted in a late joiner penalty of almost R800 per month and a three-month waiting period — both completely unfair and unnecessary.

When I questioned this, I was told it was their mistake and to resubmit the correct documentation, which I did. No correction was made.

Then, Feizel Abrahams told me to pay one month’s contribution and that the issue would be fixed — I did exactly that. But again, I received another email saying the late joiner penalty and waiting period still apply! Every time I follow up, a different consultant handles the case, and each one gives a different version of the story.

I have since requested cancellation and a refund, yet there has been no response at all.

This is honestly the worst service I have ever experienced from a medical aid. If they cannot sort out something as simple as a continuation of membership, how can anyone trust them to handle medical claims or payments correctly?

I feel ******, ignored, and completely disappointed. If this issue is not resolved immediately, I will escalate it to the Council for Medical Schemes.