1 reviews | Active since Aug 2016
<p>I'm a member on medshield and I am very disgruntled as I am still receiving calls and sms's from various service providers for claims that have still not been processed since my hospitalisatiobn in May 2016.I received feedback that Dr Madhi-dermatologist was not covered as it doesnt form part of the treated which I understood-now there is still an amount of R5246.38 still outstanding to various service providers at garden city hospital.I have called the call centre twice today and even spoke to the hospital auth department with no solid feebcak-just an escalation sent to claims.I am still recovering from my hospitalisation period but now I have to deal with this aswell.My memeber number is: ********** 9022 can somebody please sort this ou***** becoming ridiculous and its my last month to have my claims processed before it reaches the 3 month period.</p>
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Good day member.
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention. We do sincerely apologised for the inconvenience caused.
Please be advised that the short payment of the claim has been reprocessed accordingly and detailed email has been sent to you.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.
Kind regards
Cleo Tseka
Medshield medical scheme
Best regards,
Good day member.
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention. We do sincerely apologised for the inconvenience caused.
Please be advised that the short payment of the claim has been reprocessed accordingly and detailed email has been sent to you.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.
Kind regards
Cleo Tseka
Medshield medical scheme
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.