SC
SA C
1 reviews | Active since Nov 2017
03 Nov 2017, 09:46
Account Submission Process
Every time I submit an account to Medshield, they acknowledge receipt and then my account appears to go into oblivion. I give it a few days and then phone and query, only to be told it must be re-captured. This has not happened once, it happens every time. My current account has now been submitted 3 x after 3 phone calls. The call centre is helpful, but you speak to someone different every time, so there is no follow through. The fees keep going up and the re-imbur*****t payments keep getting less!!
Helpful (0)
Replies (5)0
Replies (5)
Medshield's replyOfficial
03 Nov 2017, 09:56Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Medshield's reply03 Nov 2017, 09:56
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Medshield's replyOfficial
03 Nov 2017, 11:03Good day
With reference to your Hello Peter Complaint received on the 03/11/2017.
Kindly provide us with your membership number in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield Medical Scheme
Best regards,
Medshield's reply03 Nov 2017, 11:03
Official
Good day
With reference to your Hello Peter Complaint received on the 03/11/2017.
Kindly provide us with your membership number in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield Medical Scheme
Best regards,
Medshield's replyOfficial
06 Nov 2017, 11:37Good day
With reference to your Hello Peter Complaint received on the 03/11/2017.
Kindly be advised that we haven’t receive your membership number neither contact details in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield Medical Scheme
Best regards,
Medshield's reply06 Nov 2017, 11:37
Official
Good day
With reference to your Hello Peter Complaint received on the 03/11/2017.
Kindly be advised that we haven’t receive your membership number neither contact details in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield Medical Scheme
Best regards,
Medshield's replyOfficial
06 Nov 2017, 11:37Good day
With reference to your Hello Peter Complaint received on the 03/11/2017.
Kindly be advised that we haven’t receive your membership number neither contact details in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield Medical Scheme
Best regards,
Medshield's reply06 Nov 2017, 11:37
Official
Good day
With reference to your Hello Peter Complaint received on the 03/11/2017.
Kindly be advised that we haven’t receive your membership number neither contact details in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield Medical Scheme
Best regards,
Medshield's replyOfficial
07 Nov 2017, 14:06Good day
With reference to your Hello Peter Complaint received on the 03/11/2017.
Kindly be advised that we haven’t receive your membership number neither contact details in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield Medical Scheme
Best regards,
Medshield's reply07 Nov 2017, 14:06
Official
Good day
With reference to your Hello Peter Complaint received on the 03/11/2017.
Kindly be advised that we haven’t receive your membership number neither contact details in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield Medical Scheme
Best regards,