Absence of basic customer care and service

Thank you to Hallopeter for the speedy response and for managing a response from Medshield. I have failed to do this after many attempts and wasting of a substantial amount of airtime and data. I am waiting to see what the latter does with my query as I am determined to escalate this to the highest authority if not resolved by them, including wide media publicity, the Ombud and whatever other remedies are available to me after that. It is time that consumers who pay dearly for promised benefits are treated as human beings and not as a source of nuisance to the staff who are employed by Medshield to assist customers. It is a disgrace to say the least. If it takes this much effort to solicit the simple e-mailing of a brand new form (which was never communicated to me or anyone else when authorisation was obtained) how much more is it possibly going to take to force Medshield to comply with their obligations as a Medical Aid and to pay legitimate claims? Finally, I was shocked today to read the number of customer complaints on the Hallopeter website of non-payment by Medshield. If I had known this beforehand, I would never have considered them in the first place.

I visited Mediclinic yesterday and spoke to the lady at the admissions counter who looked at the system and informed me that the clerk who admitted me on Tuesday 11 Sep 18 followed the correct, standard procedure for obtaining authorisation from Medshield prior to admitting me. Medshield was supposed to respond electronically and if there was an additional form to be completed (which since became known as a PMA form), Medshield should have forwarded it immediately to the hospital so that it could be completed by my GP. Medshield did nothing of the sort and elected to remain silent. They are acting in a most obstructive manner and their behaviour is deplorable. As we speak I have received no further feedback from them and I note that the reply that their Management gave to Hellopeter is a standard one. At no time does it appear possible to speak to a human, all correspondence is automated.