RH
Robert Hutchinson-Keip

1 reviews | Active since Jun 2018

27 Oct 2023, 17:58

A *****ed company that *****s from the dead

My father died and is due a sizeable refund. Medshield puts up impossible demands to get the refund to the estate.

The insist on an unabridged death certificate (additional cost to estate of a few thousand rand) whereas all other medical aids accept a normal death certificate. What information they believe the need from the unabridged death certificate is uncertain Eg place of birth!

And they are insisting on a ID document stamped “cancelled”. They have the executor form which shows this is a valid estate.

It is just a **** to ***** money from their late members.

0
Replies (2)
RH
Robert Hutchinson-Keip's update30 Oct 2023, 11:25
Reviewer Update
Despite what you claimed, no private response has been received.

This has now been reported to the Medical Schemes Ombudsman.
Medshield
Medshield's reply29 Nov 2023, 07:33
Official
Good day 

Medshield Medical Scheme received your complaint and would like to thank you for bringing your concerns to our attention.

Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email

Yours sincerely

Medshield