86

I have called asking to query my child's waiting period. asking that it be waivered however the only person who could assist was an agent from teh call centre who escalated my query. the underwriting department didn't assist just told me to escalate the query myself and never sent me any details of where to escalate as I had asked. <br> <br> my child is only 5, and I told her I don't wish to take chances with her as I wont have money for consults and other things. her father just terminated her and now as her mother I have no choice but to add her I know its after I activated alone but this is not by choice I have to make sure my child is covered. now must I be punished by being stuck with a sick child I know probably you don't care about my problems but all I asked for was for the waiting period to be waivered. just to be safe from the unknown forgive me for wanting to be safe but no parent wants they small child to suffer when there is something they can do. hence my plea for you to remove the penalty. she has no conditions has a clean bill of health please assist me in this regard and also train the staff so we as customers can get the assistance. already I complained of Solomon Pege