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I enrolled my daughter after she finished university on medshield medical scheme where it was agreed that they would take first contribution on 1st January 2022. This never happened yet there was money on my account. The sent my daughter an sms indicating her cover was suspended. I did make an eft for the same and service was restored. The February contribution was due on 1st February 2022 to which I told them its too far. we agreed through my financial advisor that I pay via eft and request for deductions to be done on 26th of each month. unfortunately medshield went on to take money from my account for February yet it was already paid. I'm struggling to get my money back as it was for my groceries. For now I have no food or electricity and they are making it difficult to get my refund back. They say it will take over two weeks of waiting. They sent me forms to complete for refund but I'm like you took money from my account, then you must refund it in same account Your assistance to resolve this matter and get my money back will be appreciated