3rd World Dysfunctionality

Dysfunctional system: Handling of queries, authorizations, estimates etc. The phone prompt for one's membership number does not work - says 'insufficient information'. The phone consultant CANNOT send you an email or give specific tariff amounts - must be a stone age computer system. The email correspondence is even worse: 5 working days needed to respond is a lie! You may never get a response; the staff generally cannot read or COMPREHEND English. Must be *********** management. There's more but you will have gotten the picture....