Your systems upgrade is NOT my problem.

I went for a PET scan on 1 Feb 2018 and was informed before I went that the procedure had been approved. On the 6th of Feb 2018 I was informed that the claim would not be paid. I then phoned Medscheme and was assisted by Sammy Kopa, who said that they tried to pay the claim, but due to a recent systems upgrade, they could not pay the claim. I was also informed that a call had been logged to the I.T. department. This was more than a week ago. I phoned today, and was promised to be phoned by 16h00 today to hear by when this problem would be resolved. Well no such call materialised. And I still have no idea as to when my issue will be resolved and my claim will be paid. Every time I phone I get the run around, but no facts as when my issue will be resolved. This is extremely frustrating and simply just not good enough !!!