1 reviews | Active since Jul 2011
Where is the customer service????
We are currently going through a complaint process with Gems regarding an outstanding invoice that needs to be paid. Ria Grobbelaar from Medscheme assisted us after I logged a complaint on hellopeter regarding my frustration.
She has since sent an email explaining that because she couldn't get the necessary documents from the respective doctor she will be closing the complaint we have? Where is the logic in this? How dare you close a complaint when the customer is still not satisfied with the outcome?
People like Ria is not suppose to deal with customers directly as she is clearly not capable. You don't just throw your hands in the air saying you can get hold of the doctor or they don't respond on your emails and thus you're closing the complaint that was logged?
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme Team
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and has/will be resolved shortly.
Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and has/will be resolved shortly.
Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.
We apologise for any inconvenience caused to you.