VERY POOR SERVICE FROM MEDSCHEME

I have previously written a review on the poor service at Medscheme and once again I am back ... My son is an adult dependant on me Medical aid (Hosmed administered by Medscheme) and every month I pay his contribution via EFT and then send them the proof of payment to their Finance dept as well as to the Membership dept. A few minutes later I receive an e-mail from them as proof that they received the e-mail with a ref nr . Last Friday I received an e-mail saying that my membership has been suspended! After calling them they claim that certain payments has not been received. I send them all the proof of payments once again and still it has not been corrected. This morning I started receiving claims from dr's that my membership has been suspended and therefor Medscheme is not going to pay the claims! In a worst case scenario they could have suspended only my son's membership but now also me and my husband's membership was cancelled for which they received continuous contribution via my employer. Once again I would like to state that ever since Medscheme took over the administration of Hosmed, there is continuous admin problems. For that reason I don't want to sign a debit order for my son's contribution because once I would like to cancel that when he gets his own medical aid, I foresee a whole new bunch of problems. The frustration rate with Medscheme at this stage is enormous and I really hope someone is going to look into it. Regards H M Erasmus