VA
Vanessa A

1 reviews | Active since Jun 2016

22 Jul 2016, 10:22

Very Disappointing...

<p>I have a beneift for sub-acute in the amount of R14200.00, i had recently utalised this benefit and was assured by bonitas clincal department that my benefit allowed R14200 i did communicate this to the service provider, upon receiving my benit statement i noticed part of my claim came off my saving when i questioned bonitas they said its part of scheme rules, this is so dissapointing they have only paid out part of this benefit from my sub acute benefit and part from my saving .</p>

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Replies (1)
Medscheme
Medscheme's reply25 Jul 2016, 08:49
Official

Dear Vanessag1

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Medscheme team