1 reviews | Active since Jun 2015
Utter incompetence leads to suspension of membership
<p> I am a member of polmed with polmed no ********** 0731.Since Jan 2016 i have had contributions deducted and then stopped by Medscheme.When i Enquired as to what is going on no one gives me info.I received an email stating that medscheme has overcharged me and that deductions will resume on the 1st of July 2016.Today i received an sms informing me that my membership has been suspended???i called the call centre but they could not even confirm my banking details of explain what is going on.</p> <p>I am therefore informing medscheme to investigate the chaos they have created and to:</p> <p>1)send me a statement showing all payments made and contributions due</p> <p>2)confirmation of my banking details that is on their records</p> <p>3)restore my membership within 10 working days.</p> <p>Failure to restore my membership will result in an urgent application being brought before the high court in Port Elizabeth for relief as i am using biological meds.The cost of such application will be for the account of medscheme.</p> <p>Mr S Bovey</p> <p> ********** 199</p> <p> ********** 394</p> <p> </p>
Dear boyvey1
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme team
Dear boyvey1
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme team
Dear bovey1
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Medscheme Team
Dear bovey1
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Medscheme Team
