lM
lebogang M
1 reviews | Active since Nov 2012
02 Aug 2016, 08:14
Useless
<p>i am very disgusted by the old mutual medical aid, when people owe you are are so quick to list them but when people pay its a hassle to provide settlement letters. i made a full payment on the 15/06/2016 and till date i am passed around when i need my settlement letter like really. even your complaints process is so useless why would i call the call centre because they also dont know anything. i dont care how yopu do it i want that letter or else i am going to the ombudsman for this and wont leave it hanging, even the lawyers that you use are so useless gosh. someone must sort it it as in TODAY</p>
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Replies (2)
Medscheme's replyOfficial
04 Aug 2016, 09:51Hello AudiS3/GolfGTI
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme team
Best regards,
Medscheme's reply04 Aug 2016, 09:51
Official
Hello AudiS3/GolfGTI
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme team
Best regards,
Medscheme's replyOfficial
15 Aug 2016, 13:03Dear AudiS3/GT
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and has/will be resolved shortly.
Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologies for any inconvenience caused to you.
Thanks and regards
Medscheme Team
Best regards,
Medscheme's reply15 Aug 2016, 13:03
Official
Dear AudiS3/GT
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and has/will be resolved shortly.
Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologies for any inconvenience caused to you.
Thanks and regards
Medscheme Team
Best regards,