1 reviews | Active since Dec 2010

02 Jul 2016, 10:41

Unable to change email address

<p>Medscheme sends all practice communication to my personal email address. Stop it and send it to the practice address. If they can't get an email change right, imagine what you bill.will look like after a serious illness . Pure incompetence!</p>

0
Replies (2)
Medscheme
Medscheme's reply18 Jul 2016, 13:45
Official

Hello Kdt

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Medscheme team

Medscheme
Medscheme's reply25 Jul 2016, 13:18
Official

Dear kdt

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.

Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Medscheme Team