1 reviews | Active since Mar 2016
Terrible medical aid service
On the 21/07/2015 I had a kidney transplant and my sister was the donor and all authorisations were done prior to the op. I had numerous issues because they will not pay for the donor reason being she is not a beneficiary on my medical aid. I kept explaining that I know she is not a beneficiary but added to my medical aid for that period, eventually some of the bills were paid with the exception of two which I have been querying for the past 7 months with no joy and I am now being handed over for non payment. I have been a member for 23 years and I am tired of going back and forth with the query. I should be recovering instead of worrying about the bills which has costed me considerably in phone calls. My last reference no is 020216qlr2ty which is a month ago.
Thank you for submitting a comment to us through Hello Peter.
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Kind regards
Medscheme team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme team
Dear Premyp,
Hello Premyp,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme team
Dear Premyp,
Hello Premyp,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme team
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Medscheme Team
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Medscheme Team