1 reviews | Active since Aug 2011

20 Aug 2018, 15:21

Terrible Admin

Item: Medscheme
Rating: 1
Author: Mohammed K

Probably the worst service I have ever received from a medical. In any case, I have started heard back regarding the below query:

300718QY2GVX - 30th July 010818QY5Z2L 080818QYM7MT 100818QYR7TF

Helpful (0)

Replies (5)

Medscheme's replyOfficial

21 Aug 2018, 10:49

Good day Mohammed

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Medscheme Team

Best regards,

Medscheme's reply21 Aug 2018, 10:49

Official

Good day Mohammed

Best regards,

Mohammed K's updateReviewer Update

17 Sept 2018, 12:32

so 47 days later, and this is still not resolved.

Mohammed K's update17 Sept 2018, 12:32

Reviewer Update

so 47 days later, and this is still not resolved.

Mohammed K's updateReviewer Update

08 Oct 2018, 10:15

This was resolved on 27 September 2018, almost one year after the claim was submitted.

Mohammed K's update08 Oct 2018, 10:15

Reviewer Update

This was resolved on 27 September 2018, almost one year after the claim was submitted.

Medscheme's replyOfficial

08 Oct 2018, 12:59

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has been attended to and has/will be resolved shortly.

Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Medscheme Team

Best regards,

Medscheme's reply08 Oct 2018, 12:59

Official

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has been attended to and has/will be resolved shortly.

Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Medscheme Team

Best regards,

Medscheme's replyOfficial

09 Oct 2018, 11:31

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has been attended to and has/will be resolved shortly.

Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Medscheme Team

Best regards,

Medscheme's reply09 Oct 2018, 11:31

Official

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has been attended to and has/will be resolved shortly.

Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Medscheme Team

Best regards,