SUSPEND WITHOUT NOTICE DESPITE BEEN A CHRONIC MEMBET

Our medical membership was suspended without any notification. My wife who is the main member received a notification on her cellphone on 29 August 2018 stating that her membership has been suspended on 01 August 2018. We did call Medscheme who has taken over from Hosmed she was told an amount if R14000 remains unpaid. My wife works for goverment and all payment is done via the HR department. According to the agent from Medscheme this shortfall is from January 2018. Did it take them 8 months to address the shortfall and yet it took then seconds to SUSPEND our membership. I have been on chronic medication for almost 20 years and NOW i have no medication at all. I did send numerous email on Friday 7 September and received no positive response despite my plea which fell on deaf ear. Previously i was with Hosmed from their inception and received no hassles. We have been on medical aid for well over 35 years and its the first time we have been suspended. The latest we heard that the amount has been reduced to R8000. It seems like they clutching at straws because we have our ducks in a row in terms of our daughter who is a full time student. Her documents was sent and we received confirmation that its in order. PERSONALLY WE HAVE BEEN LET DOWN.