STILL VERY POOR SERVICE FROM MEDSCHEME

My previous review of "very poor service from Medscheme" has reference. It cost me countless hours on phone calls and about 7 different reference nr's to eventually get my "suspended membership" lifted. The promised phone calls from them never came and I had to phone them time after time again just to hear that their Team Leaders are in a meeting. Only this morning I had to wait on the line for 50 min in order for Susanna to get my suspension lifted after the requested documents were send on Friday and another few on Monday. In the meantime two dr's accounts has already been declined due to the incompetence of Medscheme's administration. I am still awaiting the letter of apology which I requested but I have an idea that it will never come. Regards Lea Erasmus