Still no reply

On 26 February, I visited my GP and was surprised because my saving was on zero. I contacted your customer care, first I was advised my saving is on zero due to the system, then further investigations show that the mistake was on your end when I requested for a refund for the home nursing services you refunded me and then took the money back from my savings. Why do I have a home nursing benefit if you taking away from my savings balance. You are still receiving you monthly payment in good order, I am the one that now has to pay cash out of my own pocket for GP visits yet I am paying for medical aid, This has now gone on too long, is there no manager there questioning WHY is this not resolved after a month and after numerous calls or is that how you do business you just don't care about your client, I want to know when will my saving be put back. ********** 2461