sent too pillar too post with no assistance

Item: Medscheme
Rating: 2
Author: Dawie T

My Mom ME Nieuwenhuis phone into the call centre yesterday querying a sms that she need to pay a amount of R 2392.71( *** tel ***).My mom phone into the call centre yesterday 25 Jan 2015 nr ***and was sent too pillar too post with no assistance with this enquiry .This is unexcitable service from Nedgroup medical aid towards a pensioner and this is the main reason my mom left this medical aid .Please phone my mom and assist this matter as urgent and I want a apology regarding this matter .Or legal action will be taken against this poor service from Nedgroup.<br>

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Replies (1)

Medscheme's replyOfficial

27 Jan 2016, 13:29

Hello Dawie82,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Medscheme team

Medscheme's reply27 Jan 2016, 13:29

Official