CS
Charles S
1 reviews | Active since May 2011
07 Mar 2016, 08:54
Send SMS but won't resolve
Firstly I don't have a medscheme medical aid account<br> Then I get an SMS threatening FURTHER ACTION WILL BE TAKEN\<br> Contact the call centre and the person refuses to resolve the problem<br> Won't put me through to a supervisor and just talks over me <br> "
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Medscheme's replyOfficial
11 Mar 2016, 16:28Hello charl345,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment.
However, in order for our investigation to go promply, we will need further information, such as which medical aid did the agent advise they are calling from, if you have the name you may provide that too and a reference number for the call.
Trust will hear from you soon, so your complaint can be dealt with promptly
Kind regards
Medscheme team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment.
However, in order for our investigation to go promply, we will need further information, such as which medical aid did the agent advise they are calling from, if you have the name you may provide that too and a reference number for the call.
Trust will hear from you soon, so your complaint can be dealt with promptly
Kind regards
Medscheme team
Best regards,
Medscheme's reply11 Mar 2016, 16:28
Official
Hello charl345,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment.
However, in order for our investigation to go promply, we will need further information, such as which medical aid did the agent advise they are calling from, if you have the name you may provide that too and a reference number for the call.
Trust will hear from you soon, so your complaint can be dealt with promptly
Kind regards
Medscheme team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment.
However, in order for our investigation to go promply, we will need further information, such as which medical aid did the agent advise they are calling from, if you have the name you may provide that too and a reference number for the call.
Trust will hear from you soon, so your complaint can be dealt with promptly
Kind regards
Medscheme team
Best regards,