SR
Sam R

1 reviews | Active since Apr 2020

02 Jun 2020, 12:28

Sasolmed inundating former Sasol employee with messages that she owes the scheme R198 that has now increased to R202

I left the employ of Sasol Secunda last year 2019 October. While i was employed by Sasol i was a member of the company's medical aid scheme Sasolmed. As part of the company policy i gave a month notice of the termination of my employment and all related company benefits including medical aid. I have been inundated by messages from Sasolmed that i owe them an amount of R198 which has now increased to R202. The last message was received on the 01 June 2020. *** CREDITINTEL.They amount they claim that i owe them is not accompanied by any information. Why give a month notice and not allow your systems to prevent cost being debited to your account if this is the case. They should have deducted this amount from my last salary as it was always the norm for any copayments that was due to the scheme. From when was an employee paying the medical scheme directly. If your system failed you dont ***** my name with credit collection companies have sanity to acknowledge your mistakes and carry on with life.

0
Replies (5)
Medscheme
Medscheme's reply07 Jun 2020, 23:55
Official
Good Day Mr S Ralieta

Thank you for submitting a comment to us through Hello Peter.
 
This is to confirm that we have received your comment and that we are currently investigating this matter.
 
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
Kind regards
Medscheme Team
Medscheme
Medscheme's reply19 Jun 2020, 15:54
Official
Hello Mr Ralieta 

According to the e-mail communication with our consultant, we hereby confirm that your enquiry has been addressed and the matter has been resolved.

As Sasolmed we strive to give the best customer service to our clients, and appreciate when valued customers provide us with their honest feedback. 

We apologise for any inconvenience caused to you.

Kind regards,

Medscheme Team 

SR
Sam R's update04 Jul 2020, 09:00
Reviewer Update
Pity on you for apologizing for the inconvenience you caused us and publicly claiming that our matter has been resolved. My wife is still being harassed by creditintel and their cost are increasing monthly...maybe to make your cut of the profit even higher. We are intending to expose this money making scheme with this creditintel friends of yours. We will not paying any cent to you or your friends. Ever since we shared our complaint with you through hellopeter we got a response via email that Mrs Ralieta's (my wife)matter has been investigated but you didnt share any details of that investigation with her instead you asked your money making buddy to sent her an sms indicating the increasing amount to pay.only on the 1st of July after i resppnded to your e-mail you called us. So embarrassing that your consultant didnt have a clue as to what money we owe you. He promised to refer the matter to someone to send us a breakdown of what we owe you for and why it wasn't collected through the normal channels. Yet while you are doing this investigation the collection cost(your cut of the money making scheme with creditintel is going up) no one is telling them to stop this harassment. You should be ashamed of yourselves that you didnt explore all the avenues with us first before you went out to try ***** our names with this credit collection. If you did speak to us like shows us the records. We will raise this matter with Sasol because they are the ones who forced us to join Sasolmed so they cant keep quite whileyou're harassing us like this. Shame on you. I still have a lot to say...
Medscheme
Medscheme's reply08 Jul 2020, 16:24
Official
Good Day Mr S Ralieta

Thank you for submitting a comment to us through Hello Peter.
 
This is to confirm that we have received your comment and that we are currently investigating this matter.
 
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
Kind regards
Medscheme Team
Medscheme
Medscheme's reply31 Jul 2020, 17:39
Official
Hello Mr Ralieta

According to our e-mail communication, we hereby confirm that your enquiry has been addressed and the matter is being attended to. 

We appreciate your patience while we are finalising the matter.

Kind regards,

Medscheme Team