1 reviews | Active since Jul 2018
Query not sorted within correct turn-around time
We are from a practice in Centurion. A claim with Sasolmed took a couple of days to pay out (which was excellent), however they processed it with the incorrect total then what we invoiced. It has been 2 months and the claim has still not been corrected, so that the rest of the amount can be paid out to us. This is very poor service Sasolmed. Each time we follow up then they log a new query and tell us to follow up in 15 to 20 working days. When we follow up it has not been sorted and then the same thing is done again.
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme Team
Hello Carla Mulder,
Please note that we have not received all of the required details in order to commence an investigation into the matter.
We kindly ask that you provide the below information:
Membership number
Practice number
Treatment date
Your query will be attended upon receipt of the necessary information.
Kind regards,
Sasolmed Team
Hello Carla Mulder,
Please note that we have not received all of the required details in order to commence an investigation into the matter.
We kindly ask that you provide the below information:
Membership number
Practice number
Treatment date
Your query will be attended upon receipt of the necessary information.
Kind regards,
Sasolmed Team
Hello Carla Mulder,
According to the e-mail communication with our consultant, we hereby confirm that your enquiry has been addressed and the matter has been resolved.
As Sasolmed we strive to give the best customer service to our clients, and appreciate when valued customers provide us with their honest feedback.
We apologise for any inconvenience caused to you.
Kind regards,
Sasolmed Team
Hello Carla Mulder,
According to the e-mail communication with our consultant, we hereby confirm that your enquiry has been addressed and the matter has been resolved.
As Sasolmed we strive to give the best customer service to our clients, and appreciate when valued customers provide us with their honest feedback.
We apologise for any inconvenience caused to you.
Kind regards,
Sasolmed Team