Query about the Policy

Good Afternoon<br> <br> Please find attached my bank details that is the proof that I have being paying my premiums for about 10 years.<br> <br> When I was recruited I was told that it cover all people from my medical aid, And members on my medical aid were:<br> <br> Medical Aid number: ***<br> Principal Member : Esther Manana Joining date was 01 Feb 2000<br> First Dependent : Getrude Manaba Joining Date was 01 May 2000<br> Second Dependent : Teboho Vuyiswa Manana Joining Date was 21 April 2001<br> Fourth Dependent : Dzuvha Nokhanya Manana Joining Date was 13 June 2007<br> <br> I called *** and they provided with my policy number : ***<br> <br> I hope we still exist as per joining date because the reason I join was that you cover all of us including my mother. Since has moved from Medschem can I have all the particulars so that I can be able to contact you and claim when appropriate.<br> <br> Please intervene if they don't cover my mother now they should bring back all my premiums because the policy doesn't reach the purpose. I am frustrated should anything happen because I was trusting that I covered my mom please intervene.<br> <br> Regards<br> <br> Esther<br> Cell number: ***<br> e-mail address: ***