Queries not answered

I have a dependent on my med aid, polmed. During January I mailed documents to keep dependent on medical aid. In April I was informed by me chemist that my dependent is taken off. I then inquired from polmed via email at [Email Removed] about this and too now no one assisted me. I got query no on query no for every mail I sent and everytime I called the call centre, but NOTHING. Then last week and Thursday I phoned again, was told that they never received my documents. Furiously I resend the statements to the email address provided, NOTHING HAPPENED. On Monday I checked, no response to my email. I resend the email and attachments again, just to get an email with my polmed no in the subject matter but addressed to another member with that members' s polmed no and a query no for that member. HOW *********** CAN PEOPLE BE. I phoned the call centre, AGAIN. I speak to person again saying I must resend the mail, this time I have to add an id document as well which was not previously said. I explained the urgency as my dependent needs her medication urgently and I cannot afford to pay cash for it. I asked for acknowledgement to my email address, STILL NOTHING. NO RESPONCE