BA
Brett A
1 reviews | Active since May 2016
12 Jun 2017, 09:28
Processing Claims Takes forever
<p>I sent through a claim (220517Q90030) on 22-05-2017 and I have still not had any feedback to say if the claim was approved or declined. When I spoke to the call centre they said that the turnaround time should be roughly 4 days. How can you take nearly a month to process a claim without giving any updates or feedback? if it is approved then is still need to wait another 2 weeks for the payment to be made. This is really poor service. </p>
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Replies (2)
Medscheme's replyOfficial
13 Jun 2017, 10:17Good day Mr. McAlister
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme Team
Best regards,
Medscheme's reply13 Jun 2017, 10:17
Official
Good day Mr. McAlister
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme Team
Best regards,
Medscheme's replyOfficial
26 Jun 2017, 11:35Good day Brett
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and has been resolved.
Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Medscheme Team
Best regards,
Medscheme's reply26 Jun 2017, 11:35
Official
Good day Brett
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and has been resolved.
Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Medscheme Team
Best regards,