TD
Tony D
1 reviews | Active since Dec 2017
05 Mar 2018, 12:19
Postal code.... make me postal
Postal Code.
Trying to get new card issued on behalf of my father has been PAINFUL.
We have phoned in at least four times to get his new Bonitas card. just to find out that you guys have the wrong postal code. The postal code for Selcourt is 1567 NOT 2000. No wonder his card never arrives.
But now you wont change this as I'm not the principal member.... really why not.... your system should give you the correct code anyway.... this is the only change we wish to correct that you own staff have F'd up!!!!!!!!!!!!!!!!!!! It is publically available online at the SA post office website.
But worse is the total disrespect of the manager that point blank refuses to speak directly with me....
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Replies (2)0
Replies (2)
Medscheme's replyOfficial
06 Mar 2018, 12:28Good day Tony
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme Team
Best regards,
Medscheme's reply06 Mar 2018, 12:28
Official
Good day Tony
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme Team
Best regards,
Medscheme's replyOfficial
12 Mar 2018, 10:17Dear Mr. Dodd,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,
Medscheme's reply12 Mar 2018, 10:17
Official
Dear Mr. Dodd,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,