1 reviews | Active since Jan 2015
Poor Feedback and No Respone
The response times to claims are poor including keeping you informed of the progress of the claim. Attempting to log your enquiry online does not function at all especially during December. Then trying to speak to an agent and communicate with them is also a treacherous experience . I am no longer a member of the scheme so i hope that is not the reason I cannot claim.
Good day Regan
Thank you for submitting a comment to us through Hello Peter.
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Kind regards
Medscheme Team
Best regards,
Good day Regan
Thank you for submitting a comment to us through Hello Peter.
This email serves to confirm that we have received your comment.
We, however, need further information, such as:
Medical aid number
Ref number
Agent you spoke to
ID number
We trust that we will hear from you soon so that your complaint can be dealt with promptly.
Kind regards
Medscheme Team
Best regards,