pmb claims not paid hip fall

BONCAP is the worst medical aid ever. The Physiotherapy account dos :25/08/2023 till 29/08/2023 You keep reprocessing the account but it don't pay You have enough ICD 10 codes to assess as a PMB my mom fell and had an emergency hip replacement broken femur was sent to step down and now you don't pay PR72 Z50.8 Z50.7 N39.9 W01.9 S72.00 ALL OTHER ICD 10 codes such as J49.9 is for my moms other ailments WHY IS THIS CLAIM NOT BEING PAID 7 MONTHS LATER I AM STILL STRUGGLING WITH YOU PEOPLE