RV
RIAAN V

1 reviews | Active since Jan 2019

22 Jan 2019, 10:03

PMB ACCOUNT NOT PAID IN FULL

On 29/04/2018 and 26/09/2018 I was admitted to hospital for an embolism/thrombosis.Both times I was admitted via the emergency dept of the hospital and the specialist on call treated me.Due to the blood clot moving towards vital organs treatment commence immeadiatley.I did not have the time to phone around to find a dr who charges scheme rates as this was deemed an emergency situation.I had to pay R5588.32 out of my own pocket as the Dr charged private rates.This was a pmb diagnoses(I82.8) and since then I have been trying to get the accounts processed as PMB.I submitted documents/results of scans ect but no response. I am a member of polmed which is administered by Medscheme.This is my final attempt to get Polmed/Medscheme to refund me.Polmed ref no:081118Q39PZJ AND 031218Q4K7NY and 281218QSK7MV Polmed mem no: ********** 8802 Dr Practise no: ********** Hospital:St georges (pr no ********** )

Thank you Mr Victor ********** 087 **********

0
Replies (3)
Medscheme
Medscheme's reply22 Jan 2019, 12:45
Official
Good day Mr. Victor

ting a comment to us through Hello Peter.
 
 This is to confirm that we have received your comment and that we are currently investigating this matter.
 
 Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
 Kind regards
 Medscheme Team

RV
RIAAN V's update22 Jan 2019, 14:37
Reviewer Update
Thank you.Thandi contacted me and after review my money will be refunded.
Medscheme
Medscheme's reply24 Jan 2019, 14:32
Official
Good day Mr. Victor

Thank you for submitting a comment to us through Hello Peter. 
 As per the interaction with our representative; we hereby confirm that this matter has been attended to and has/will be resolved shortly.


Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.  
We apologise for any inconvenience caused to you. 
 Thanks and regards 
Medscheme Team