Pharmacy Direct poor service

I give up, after various e-mails to Hansley Kiewiets the most senior person responsible for Client Service - trying to resolve late deliveries of my Dad's medicine; incorrect dosages, not keeping insulin pens cold and not replacing with generics (resulting in very expensive co-payments) I am at a loss for words battling to understand how Medscheme and Bonitas can tolerate such poor service to their members. This has a serious impact on members' ability to properly control chronic conditions causing further problems and excessive claims against the medical aid. I have tried to involve Medscheme, but they just ignore the problem.

We are done with Pharmacy Direct and will not accept any more medication via them. We will not pay the Xeralto co-payment for this last delivery. A new script for the generics was sent to Pharmacy Direct in April already, consider the extra money you expected my dad to pay towards the co-payments as your payment or fetch the incorrect medicine from Carolina.