1 reviews | Active since Jan 2017

19 Jan 2017, 10:40

Old Mutual Staff Medical Aid fund

<p>It has been long than a month for my query to be resolved and when I log into the client portal I see that my query has been closed, but has not yet been resolved. </p>

0
Replies (2)
Medscheme
Medscheme's reply20 Jan 2017, 10:10
Official

Good day Michelan

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Medscheme Team

Medscheme
Medscheme's reply06 Feb 2017, 15:21
Official

Good day Michelan

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has been attended to and has been resolved shortly.

Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Medscheme Team