October 2024 PMB in hospital claim still outstanding

Item: Medscheme
Rating: 1
Author: Ingrid D

Samwumed PMB legislated hospital account for Oxtober 2024 still not processed. Promises of we will be in contact does not materialize and to think that Medscheme administers so many medical aids. This is not a good reflection. Any idea the email addresses of the principal officers ?

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Replies (2)

Medscheme's replyOfficial

30 Jan 2025, 12:58

Dear Ingrid

Thank you for taking my call, as per our telephonic conversation, we are busy investigating the matter and feedback will be provided soon.

Kind regards
Medscheme

Medscheme's reply30 Jan 2025, 12:58

Official

Dear Ingrid

Thank you for taking my call, as per our telephonic conversation, we are busy investigating the matter and feedback will be provided soon.

Kind regards
Medscheme

Medscheme's replyOfficial

10 Feb 2025, 09:19

Dear Ingrid Dyers,

Thank you for submitting a comment to us through Hello Peter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed, and this matter has now been resolved.

As Medscheme we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologize for any inconvenience caused to you.

Kind Regards

Medscheme

Medscheme's reply10 Feb 2025, 09:19